Feeback & Complaints
The Psychsense team welcome feedback from clients, and their families, about the safety and quality of the service we provide. We appreciate feedback about what we do well and what we can improve. Your feeback is valued and helps to provide opportunities for continuous improvement.
Our feedback and complaints process is designed to be easily accessible and to ensure that you are provided with appropriate positive support and assistance in giving feedback or making a complaint. Our aim is to resolve issues in a fair and timely manner, keeping you informed and ensuring that you are not adversely affected in any way as a result of providing us with your valued insights.
If you wish to give us feedback, or if you are not happy with the provision of services or supports and wish to make a complaint, we ask that you discuss your concerns with your therapist or your child’s primary therapist in the first instance.
If you are not satisfied with the outcome of this discussion, or if you do not wish to discuss your concerns or complaint with the therapist, you can email Jasmine Yardley directly at jasmine.yardley@psychsensewa.com.
If you would like to provide feedback, please complete the form below. You may choose to remain anonymous or provide your contact information so that we may follow up with you.